Customer Service Communication Skills Training

“Risk Management will soon become a ‘Hot Job’- Bloomberg

Standout in this era of ever advancing Risks!

Course Intro:

Customer services course by Ed-Watch helps build a career in client relationship management. Customer service communication skills training will guide the customer support staff on what they need to know to boost customer satisfaction and provide their customers with the best experience across all channels.

This is a general customer service certification course for support staff having varying knowledge and experience. It equips them to deal with all kinds of customers, problems, and scenarios that can hinder business so they can ensure high customer loyalty. 

Better Customer Service Drives Business Success

In today’s over-competitive world, customers expect more from the brands. Customers seek prompt responses to their issues, greater personal engagement, and value. 

Investing in customer service training is critical for well-trained, confident, knowledgeable, and happy company representatives. Customer service training for employees can add greater value to organizations by enhancing customer satisfaction, improving brand image, enhancing customer loyalty, and driving business growth. 

Objectives Of the Program:

At the end of the program, participants should:

  • Have learned the best approach to customer service
  • Be able to offer customer-oriented services 
  • Have the key skills and competencies to become an efficient customer service representative and provide next-level customer experience 
  • Be able to identify and eliminate barriers to ensure excellent customer service
  • Be able to keep pace with varying trends to competently serve their customers 

Learning Modules:

  • Core philosophy and approach to customer service
  • Customer focus 
  • Effective customer service skills 
  • Effective customer service competencies and attitude 
  • Barriers to world-class customer service
  • Stay on top of your game

Credit Hours

3 Hours

Delivery Channel



Get a shareable certificate


Beginner to Expert

  • Customer support staff

Date and Time:

  • E-Learning – Self-paced – available from September 2023
  • Course duration: 3 Hours
  • Virtual Classes 1 hour once a month
  • 24/7 Support
  • 60% passing criterion
  • Quizzes & Assignments
  • US$ 89 Pay now


At the end of each Program we carry out a survey to ensure our participants receive the best of our services.


Participants will receive a successful course completion certificate subject to completion of post training quiz and assignment. 


M. Owais Atta Siddiqui is a senior Risk Management professional and Corporate Trainer with the experience of working in 16 countries in all major regions of the world including Middle East, South Asia, Central Asia, Southeast Asia, Levant and North Africa. Mr. Owais is currently working as the Country Representative for one of the strategic arms of Islamic Development Bank. Prior to this, he was associated with PwC Pakistan in its Business and Risk Consulting department.